Customer service

Fee,Payment and Refund

Delivery basic fee

Click here to view basic delivery charges.
Additional charges such as remote area charges or non-stackable cargo handling charges may incur depending on your application details.

Accepted payment methods

"4D Cargo" accepts the following payment methods.
・Credit Cards
(Visa, Master Card, JCB, Diners, American Express, UnionPay)
WeChatPay,Alipay,PayPal

※Convenience stores, bank transfers, and credit cards not listed above are currently not available.

Additional Payments

You will be required to pay for your luggage before it is checked into our partner facilities, but the measurements will be taken before it is loaded onto the aircraft. However, if the customer exceeds the requested weight or size, the customer must pay for the additional based on our

We will not be able to deliver your package until you make an additional payment.

Refund Policy

You can get a refund before you leave your luggage at one of our partner facilities.
Please let us know you are cancelling through the contact page.

Import Taxes

Depending on the contents and amount of your shipment, it may be taxed in the importing country.
In such cases, the logistics provider on the importing country will contact you and ask you to take action.

4D Cargo does not allow you to pay taxes in advance.