Customer service

All help topics

Fee,Payment and Refund

• Delivery basic fee
• Accepted payment methods
• Additional Payments
• Refund Policy
• Import Taxes

Storage Facilities

• lodging facilities
• Other Facilities
• outside Japan

Destination

• Transportable Area
• Transportation in Japan

Transportation

• Estimated arrival date of the shipment
• Confirmation of transportation status
• Change Destination
• I can't get to the package.
• The package is damaged.
• Compensation

About Packing

• Size and weight
• suitcase
• corrugated cardboard
• About combining luggage

What's in your luggage and how to dispose of it

• About Food
• Cash, Securities, Precious Metals and Jewelry
• Food, cash, etc.
• Can I send products with lithium and lithium-ion batteries?
• If you accidentally put in an item that cannot be transported